138 Chapel Street, Salford M3 6AF England    0161 819 4790

138 Chapel Street, Salford M3 6AF England   
0161 819 4790



The General Practice Assessment Questionnaire


Dear Patient,

We would be grateful if you would complete this survey about your general practice.

Your practice wants to provide the highest standard of care. Feedback from this survey will enable the practice to identify areas that may need improvement. Your opinions are therefore very valuable.

Please answer ALL of the questions that apply to you. There are no right or wrong answers and staff will NOT be able to identify your individual responses.

Thank you.


1

First answer following general questions:

Firstly, please tell us the name of your usual doctor

In the past 12 months, how many times have you seen a doctor from your practice?

How do you rate the way you are treated by receptionists at your practice?

How do you rate the hours that your practice is open for appointments?

What additional hours would you like the practice to be open? (please tick all that apply)

How quickly do you usually get to see that doctor?

How do you rate this?

2

Thinking of times when you are willing to see any doctor:

How quickly do you usually get seen?

How do you rate this?

If you need to see a GP urgently, can you normally get seen on the same day?

How long do you usually have to wait at the practice for your consultations to begin?

How do rate this?

3

Thinking of times you have phoned the practice, how do you rate the following:

Ability to get through to the practice on the phone?

Ability to speak to a doctor on the phone when you have a question or need medical advice?

4

These next questions ask about your usual doctor:

In general, how often do you see your usual doctor?

How do you rate this?

5

Thinking about when you consult your doctor, how do you rate the following:

How thoroughly the doctor asked about your symptoms and how you are feeling?

How well the doctor puts you at ease during your physical examination?

How much the doctor involves you in decisions about your care?

How well the doctor explains your problems or any treatment that you need?

The amount of time your doctor spends with you?

6

Thinking about the nurse(s) you have seen, how do you rate the following:

Have you seen a nurse from your practice in the past 12 months?

How well they listen to what you say?

The quality of care they provide?

How well they explain your health problems or any treatment that you need?

7

Finally, it will help us to understand your answers if you could tell us a little about yourself:

Gender

How old are you?

Do you have any long-standing illness, disability or infirmity?

Which ethnic group do you belong to?


Which of the following best describes you?


We are interested in any other comments you may have. Please enter them here.




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